The English-Speaking Union of the Commonwealth are committed to protecting and respecting your privacy. This policy outlines the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.
Who are we
We are the English-Speaking Union of the Commonwealth (the ESU). We are a charity and membership organisation dedicated to helping people realise their potential though giving them the skills and confidence in communication to articulate their ideas and share them with others. We are experts in the provision of oracy skills.
Information we may collect from you
We may collect and process the following data about you:
Website Traffic Monitoring
We may also obtain and compile or appoint third parties to obtain and compile on our behalf, details of your visits to our website(s) including, but not limited to, traffic data, location data, the resources that you access, weblogs and other communication data, whether this is required for our own billing or marketing purposes or otherwise. This data does not identify any individual but may identify organisations and we may use that information in managing our relationship with those organisations, for example, in considering how to develop the services that we offer them.
What do we do with the information?
We will use the information you provide to:
Sharing your information
We will only share your information if:
We are legally required to do so, e.g. by a law enforcement agency legitimately exercising a power or if compelled by an order of the Court
We believe it is necessary to protect or defend Our rights, property or the personal safety of Our people or visitors to Our premises or websites
We are working with a carefully-selected partner that is carrying out work on Our behalf. These partners may include mailing houses, marketing agencies, IT specialists and research firms. The kind of work We may ask them to do includes processing, packaging, mailing and delivering purchases, answering questions about products or services, sending postal mail, emails and text messages, carrying out research or analysis and processing card payments. We only choose partners We can trust. We will only pass personal data to them if they have signed a contract that requires them to:
Storing your information
We store your data on secure servers in the European Economic Area (EEA). We may also store information in paper files.
Only authorised personnel are authorised to access user information and We use secure server software (SSL) to encrypt financial and personal information you input before it is sent to Us. While We cannot ensure or guarantee that loss, misuse or alteration of data will not occur while it is under Our control, We use Our best efforts to try to prevent this.
Keeping your data secure
Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.
Any data you send is at your own risk. We have procedures and security features in place to keep your data secure once we receive it.
We will keep your information only for as long as We need it to provide you with the goods, services or information you have required, to administer your relationship with Us, to inform Our research into oracy or the preferences of Our supporters, to comply with the law, or to ensure We do not communicate with people that have asked Us not to. When We no longer need information We will always dispose of it securely, using specialist companies if necessary to do this work for Us.
The Data Protection Act gives you certain rights over your data and how We use it. These include:
If you wish to exercise any of these rights please contact our data team by emailing firstname.lastname@example.org. Please note it is Our policy to charge the statutory maximum fee of £10 for a subject access request.
For more information about your rights under the Data Protection Act go to the website of the Information Commissioner’s Office at ico.org.uk.
The English-Speaking Union is not a ‘public authority’ as defined under the Freedom of Information Act and We will not therefore respond to requests for information made under this Act; using the funds generously donated to Us by Our supporters for such activities is not in accordance with Our charitable purposes.